Shipping Policy

Effective Date: July 13, 2026

Welcome to Solenneapparel. This Shipping Policy explains how we process, ship, and deliver orders placed through solenneapparel.shop. We are committed to providing clear, accurate, and transparent shipping information so customers understand what to expect before placing an order.

Summary

• Shipping is available only within the United States.
• We do not offer international shipping.
• Orders submitted before 5:00 PM Eastern Time (ET) on business days enter processing on the same business day whenever possible.
• Orders placed after 5:00 PM ET, on weekends, or on federal holidays begin processing on the next business day.
• Preparation time is 1–2 business days (Monday–Friday).
• Estimated delivery time is 2–6 business days (Monday–Friday) depending on the destination.
• Standard shipping fee: $6.99 per order.
• No sales tax is charged on shipping.
• Shipping is handled by USPS, UPS, or FedEx.
• Tracking information is provided when available.
• Shipping delays caused by weather, carrier operations, or other circumstances beyond our control may occur.

Shipping Coverage

We currently ship only to addresses located within the United States.

We do not ship to:

• International destinations
• U.S. territories (unless specifically confirmed before purchase)
• Freight forwarding companies intended for international delivery
• Countries outside the United States

Orders containing international shipping addresses cannot be processed.

Products Covered

This Shipping Policy applies to all products sold by Solenneapparel, including:

• Hats
• Slides
• Thermos
• Tank Tops

Order Acceptance Deadline

Our daily order acceptance cutoff is:

5:00 PM Eastern Time (ET)

Orders received:

• Before 5:00 PM ET (Monday–Friday): Processing begins the same business day whenever possible.
• After 5:00 PM ET: Processing begins on the next business day.

Orders placed on weekends or U.S. federal holidays begin processing on the following business day.

Submitting an order does not guarantee immediate shipment. All orders remain subject to payment authorization, inventory availability, and fraud verification when necessary.

Order Processing

Our warehouse prepares orders during normal business operations.

Process	Details
Processing Days	Monday – Friday
Preparation Time	1–2 Business Days
Order Cutoff Time	5:00 PM Eastern Time (ET)
Weekend Processing	No
Holiday Processing	No

Preparation includes:

• Payment verification
• Inventory confirmation
• Quality inspection
• Secure packaging
• Shipping label generation
• Carrier pickup scheduling

Shipping Methods

Orders are shipped using one of the following trusted carriers:

• USPS
• UPS
• FedEx

The shipping carrier is selected based on factors including:

• Delivery destination
• Package size
• Package weight
• Operational efficiency
• Carrier availability

Customers cannot request a specific carrier.

Shipping Time

After processing is completed, orders are shipped according to the following estimated delivery schedule.

Shipping Information	Details
Shipping Area	United States Only
Shipping Days	Monday –Friday
Processing Time	1–2 Business Days
Transit Time	2–6 Business Days
Total Estimated Delivery	Approximately 3–8 Business Days
Shipping Fee	$6.99
Shipping Tax	No tax charged on shipping
Carriers	USPS, UPS, FedEx

Delivery estimates begin after the order has been processed and handed to the shipping carrier.

Actual delivery times may vary depending on:

• Customer location
• Carrier routing
• Seasonal shipping volume
• Weather conditions
• Natural disasters
• Unexpected transportation disruptions

Some deliveries may arrive sooner than estimated.

Shipping Fees

We offer simple, transparent shipping pricing.

Shipping Service	Cost
Standard Shipping	$6.99 per order

There are:

• No hidden shipping fees
• No fuel surcharges
• No handling fees
• No shipping taxes

Shipping charges are displayed during checkout before payment is completed.

Delivery Locations

We ship to:

• Residential addresses
• Business addresses
• Apartment buildings
• Military APO/FPO addresses (where supported by the selected carrier)
• PO Boxes (when supported by USPS)

Carrier restrictions may apply to certain address types.

Order Tracking

Once your order ships, you will receive a shipping confirmation email.

When available, the email will include:

• Tracking number
• Shipping carrier
• Tracking link
• Shipment status updates

Tracking information may require up to 24 hours after shipment before becoming active.

Multiple Shipments

If an order contains multiple products, items may occasionally be shipped separately due to:

• Warehouse availability
• Packaging requirements
• Inventory location
• Carrier optimization

Customers will not be charged additional shipping fees for split shipments resulting from our fulfillment process.

Delivery Delays

Although we strive to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

• Severe weather
• Natural disasters
• High shipping volumes
• Carrier operational delays
• Public holidays
• Address verification issues
• Security inspections
• Events beyond our reasonable control

Delivery estimates are not guaranteed delivery dates.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Please verify:

• Recipient name
• Street address
• Apartment or unit number
• ZIP code
• City
• State
• Telephone number

Orders delayed or returned because of incorrect customer-provided information may require additional shipping charges for reshipment.

Undeliverable Packages

Packages may be returned to us when:

• The address is incorrect
• Delivery is refused
• The package remains unclaimed
• Carrier delivery attempts are unsuccessful

If a package is returned, we will contact the customer to arrange reshipment.

Additional shipping fees may apply if the return resulted from incorrect customer-provided information.

Lost Packages

If your tracking indicates a delivery issue or your package appears lost, please contact us promptly.

Our support team will:

• Review shipment records
• Contact the carrier when appropriate
• Assist with locating the shipment
• Determine an appropriate resolution when applicable

Claims involving lost shipments may require investigation before replacement or refund decisions are made.

Damaged Packages

If your package arrives visibly damaged:

• Photograph the package immediately.
• Photograph the damaged product(s).
• Keep all original packaging materials.
• Contact our Customer Support Team as soon as possible.

Providing photographs helps us work with the shipping carrier and resolve the issue efficiently.

Shipping Restrictions

For security and logistical reasons, we reserve the right to:

• Decline shipments to unsupported locations
• Cancel orders that cannot be safely delivered
• Request additional address verification before shipment
• Delay shipment while payment verification is completed

Customers will be notified if any issues affect their order.

Example Shipping Timeline

Example:

• Order placed: Monday at 2:00 PM ET
• Processing: Monday–Tuesday
• Shipment: Wednesday
• Estimated delivery: Friday through the following Tuesday

Actual delivery may occur earlier depending on carrier performance.

Contact Information

If you have any questions regarding shipping or delivery, please contact us.

We aim to respond to customer inquiries as quickly as possible during normal business hours.

Policy Updates

We may update this Shipping Policy periodically to reflect operational, legal, or business changes.

Any updates become effective immediately upon publication on this website. Customers are encouraged to review this page before placing an order to remain informed of the latest shipping practices.