Privacy Policy

Effective Date: July 13, 2026

At Solenneapparel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit or make a purchase from solenneapparel.shop.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Summary

• We collect information necessary to process orders and provide customer support.
• We use your information to fulfill orders, communicate with you, improve our services, and comply with legal obligations.
• We do not sell your personal information.
• We use cookies and similar technologies to improve website functionality and user experience.
• We implement reasonable administrative, technical, and physical safeguards to protect personal information.
• We may share information with trusted service providers only when necessary to operate our business.
• You may request access to, correction of, or deletion of your personal information where permitted by applicable law.
• We ship only within the United States.

Who We Are

Information We Collect

Depending on how you use our website, we may collect the following information.

Information You Provide

You may voluntarily provide:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Payment information required to complete purchases
• Customer service communications
• Return or refund requests
• Product reviews or feedback you choose to submit

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Time zone
• Pages viewed
• Products viewed
• Referral source
• Date and time of access
• Website interaction data

This information helps us improve website performance, security, and customer experience.

How We Use Your Information

We use personal information to:

• Process and fulfill orders.
• Verify payments.
• Arrange shipping and delivery.
• Respond to customer inquiries.
• Process returns and refunds.
• Provide customer support.
• Send order confirmations and shipping updates.
• Improve website functionality.
• Prevent fraud and unauthorized activity.
• Maintain website security.
• Comply with legal obligations.
• Enforce our Terms of Service.

We use your information only for legitimate business purposes or as otherwise permitted by applicable law.

Payment Information

Payments are processed through secure third-party payment providers.

We do not store complete payment card numbers on our servers.

Payment providers process payment information according to their own privacy and security practices.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember your shopping cart.
• Maintain secure login sessions.
• Save user preferences.
• Analyze website traffic.
• Improve website performance.
• Measure marketing effectiveness.
• Detect fraudulent activity.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Analytics

We may use analytics tools to better understand how visitors use our website.

Analytics information may include:

• Website traffic
• Device information
• Browser information
• Session duration
• Pages visited
• User interactions

Analytics data is generally collected in aggregated form and is used to improve our services.

Marketing Communications

If you choose to receive promotional emails, we may send information about:

• New products
• Promotions
• Store announcements
• Special offers

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Transactional emails, such as order confirmations and shipping notifications, may still be sent when necessary.

Sharing Information

We do not sell your personal information.

We may share information only when necessary with trusted third parties, including:

• Payment processors
• Shipping carriers
• Order fulfillment providers
• Website hosting providers
• Technology service providers
• Fraud prevention providers
• Professional advisors
• Government authorities when required by law

These parties receive only the information necessary to perform their services.

Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information from:

• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

Although we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders.
• Provide customer support.
• Comply with legal obligations.
• Resolve disputes.
• Maintain business records.
• Enforce our agreements.

When information is no longer required, it is securely deleted or anonymized where appropriate.

Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Request a copy of your personal information.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the information provided below.

We may request identity verification before processing your request.

Children’s Privacy

Our website is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete the information.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage users to review the privacy policies of any third-party websites they visit.

International Visitors

Our products are offered only for delivery within the United States.

If you access our website from another country, your information may be processed in the United States, where privacy laws may differ from those of your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.

The updated version becomes effective immediately upon publication on this website.

The Effective Date at the top of this page indicates the most recent revision.

Contact Information

If you have questions about this Privacy Policy or how we process personal information, please contact us.

We will make reasonable efforts to respond to privacy-related inquiries promptly.