Return & Refund Policy

Effective Date: July 13, 2026

At Solenneapparel, customer satisfaction is important to us. This Return & Refund Policy explains how returns, refunds, exchanges, and related requests are handled for purchases made through solenneapparel.shop. Please read this policy carefully before requesting a return.

Summary

• Returns are accepted within 60 calendar days of the delivery date.
• Refunds are processed within 7 business days after the returned item has been received, inspected, and approved.
• Return shipping is free for approved returns.
• A prepaid return shipping label will be sent by email after the return request is approved.
• Customers should download and print the return label before shipping the item.
• No restocking or storage fees are charged.
• Items must meet the eligibility requirements described in this policy.
• Refunds are issued to the original payment method whenever possible.

Products Covered

This policy applies to all products sold by Solenneapparel, including:

• Hats
• Slides
• Thermos
• Tank Tops

Return Eligibility

Customers may request a return within 60 calendar days from the date the order is marked as delivered.

To qualify for a return, items should:

• Be returned within the 60-day return period.
• Be in good condition.
• Include all original accessories, components, and packaging when reasonably available.
• Not show excessive wear, misuse, or intentional damage.
• Match the item originally purchased.

Proof of purchase may be required to verify the order.

Items Not Eligible for Return

Returns may be declined if:

• The return request is submitted after the 60-day return period.
• The item has been intentionally damaged.
• The item has been altered after delivery.
• The returned product does not match the original order.
• Fraudulent activity or abuse of the return policy is suspected.

If a return is not approved, the customer will be notified by email.

How to Request a Return

To begin a return:

• Contact our Customer Support Team at support@solenneapparel.shop.
• Include:
  • Order number
  • Customer name
  • Email address used for the order
  • Reason for the return
  • Photos, if the item is damaged or incorrect
• Our team will review your request.
• If approved, a prepaid return shipping label will be emailed to you.
• Download and print the label.
• Securely package the item.
• Attach the provided shipping label.
• Drop the package off with the designated shipping carrier.

Returns sent without prior approval may experience processing delays.

Return Shipping

Approved returns include free return shipping.

Once your return request has been approved:

• A prepaid return shipping label will be sent to your email address.
• Customers are responsible for downloading and printing the label.
• The label must be attached securely to the package before shipment.

There are:

• No return shipping charges for approved returns.
• No handling fees.
• No storage fees.
• No restocking fees.

Storage Fees

We do not charge storage fees for returned merchandise.

Service	Fee
Return Shipping (Approved Returns)	Free
Return Label	Free
Storage Fee	Free
Restocking Fee	$0.00

Return Inspection

After the returned package arrives, our team will inspect the item to confirm:

• The correct product was returned.
• The return request meets this policy.
• The condition of the returned merchandise.
• Any reported damage or defects.

Inspection is generally completed as quickly as possible after receipt.

Refund Process

Once the returned item passes inspection and the return is approved:

• The refund will be initiated.
• Refunds are processed within 7 business days.
• Refunds are issued to the original payment method whenever possible.

The time required for funds to appear in your account may vary depending on your bank, credit card issuer, PayPal, or other payment provider.

Refund Amount

Approved refunds include:

• The purchase price of eligible returned item(s).
• Any applicable taxes originally paid on the returned merchandise.

Original shipping charges may not be refundable unless required by applicable law or if the return is the result of our error, such as receiving the wrong or a defective item.

Exchanges

If you receive:

• The wrong item,
• A damaged item, or
• A defective product,

please contact us promptly.

When appropriate, we may offer:

• A replacement item.
• An exchange for the same product.
• A refund in accordance with this policy.

Product availability may affect exchange options.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Please contact us as soon as possible and include:

• Order number
• Description of the issue
• Clear photographs of the product
• Photographs of the shipping packaging, if applicable

Our team will review the information and work toward an appropriate resolution.

Late or Missing Refunds

If you have not received your refund after the processing period:

• Check your bank account.
• Contact your credit card provider or payment service.
• Contact your financial institution, as processing times may vary.

If the refund is still not located, contact our Customer Support Team.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed or shipped may no longer be eligible for cancellation and may instead be handled through the return process described in this policy.

Return Abuse

To protect our customers and business, we reserve the right to refuse returns or refunds involving:

• Fraudulent claims.
• Repeated abuse of the return policy.
• Returned merchandise that does not match the original purchase.
• Activities intended to circumvent this policy.

Any such decisions will be made reasonably and in accordance with applicable consumer protection laws.

Example Return Scenario

Example:

• Your order is delivered on May 1.
• You request a return on May 20.
• The return is approved.
• A prepaid return label is emailed to you.
• You print the label and ship the package.
• We receive and inspect the item.
• Your refund is processed within 7 business days after approval.

Contact Information

If you have questions about returns or refunds, please contact us.

We are committed to responding to customer inquiries as promptly as possible during our business hours.

Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes in our business practices, operational procedures, legal obligations, or customer service improvements.

The latest version will always be published on this website and becomes effective immediately upon posting.