Cancel or Change Order Policy

Effective Date: July 13, 2026

At Solenneapparel, we understand that customers may occasionally need to cancel or modify an order after it has been placed. This policy explains when cancellations or changes are possible, how requests are handled, and what options are available once an order has entered processing or shipment.

Summary

• Orders may be canceled or changed before they enter processing.
• Requests should be submitted as soon as possible after placing an order.
• Once an order has been processed or shipped, it generally cannot be canceled or modified.
• If cancellation is approved, a full refund will be issued to the original payment method.
• Refunds for approved cancellations are processed within 7 business days.
• If an order has already shipped, customers may request a return in accordance with our Return & Refund Policy.
• There are no cancellation fees for approved cancellations before processing.

Order Processing Schedule

Orders are processed according to the following schedule:

Item	Details
Order Acceptance Cutoff	5:00 PM Eastern Time (ET)
Processing Days	Monday – Friday
Preparation Time	1–2 Business Days

Orders placed after 5:00 PM ET, on weekends, or on U.S. federal holidays begin processing on the next business day.

Because orders move quickly through our fulfillment process, cancellation or modification requests should be submitted immediately after placing the order.

Cancelling an Order

You may request to cancel your order before it enters processing.

To request a cancellation, please contact our Customer Support Team and provide:

• Order number
• Full name
• Email address used for the purchase
• Reason for cancellation (optional)

We will review your request and notify you whether cancellation was possible.

Submitting a cancellation request does not guarantee that the order can be canceled.

Changing an Order

Customers may request changes before an order enters processing.

Possible changes include:

• Shipping address
• Recipient name
• Contact information
• Product size (if applicable)
• Product quantity
• Product selection (subject to availability)

Requested changes are subject to inventory availability and processing status.

Once processing has begun, changes generally cannot be made.

Orders That Cannot Be Cancelled or Changed

An order generally cannot be canceled or modified after:

• Payment has been verified and processing has begun.
• The order has been packed for shipment.
• A shipping label has been created.
• The package has been transferred to the shipping carrier.
• The order has already been delivered.

If your order has already shipped, you may request a return after delivery under our Return & Refund Policy.

Cancellation Approval

If your cancellation request is approved:

• The order will not be shipped.
• No additional fees will be charged.
• A full refund of eligible charges will be issued to your original payment method.

Approved cancellations are confirmed by email.

Refunds for Cancelled Orders

For approved cancellations:

Item	Details
Refund Processing Time	Within 7 Business Days
Refund Method	Original Payment Method
Cancellation Fee	None

Your financial institution or payment provider may require additional time before the refunded amount appears in your account.

Orders Already Shipped

If your order has already been shipped:

• Cancellation is no longer available.
• Delivery will continue as scheduled.
• After receiving the package, you may request a return if the order meets the eligibility requirements of our Return & Refund Policy.

Incorrect Shipping Information

If you notice an incorrect shipping address or contact information after placing your order, please contact us immediately.

If the order has not entered processing, we will make reasonable efforts to update the information.

Once the shipment has been transferred to the carrier, address changes may no longer be possible.

Pricing Errors

In the event of an obvious pricing, technical, or inventory error, we reserve the right to:

• Cancel the affected order.
• Notify the customer promptly.
• Issue a full refund if payment has already been collected.

Fraud Prevention

To protect our customers and business, we reserve the right to delay, modify, or cancel orders when necessary for:

• Payment verification
• Fraud prevention
• Identity verification
• Compliance with applicable laws

Customers may be contacted if additional information is required.

Example Scenarios

Example 1 – Cancellation Approved

• You place an order at 10:00 AM ET.
• You contact us at 10:30 AM ET.
• The order has not entered processing.
• Your cancellation is approved.
• A full refund is processed within 7 business days.

Example 2 – Cancellation Not Available

• Your order has already been processed and shipped.
• Cancellation is no longer possible.
• You may request a return after delivery if the item qualifies under our Return & Refund Policy.

Contact Information

If you need to cancel or change an order, please contact us as soon as possible.

We make every reasonable effort to respond to cancellation and order change requests promptly during our business hours.

Policy Updates

We may update this Cancel or Change Order Policy from time to time to reflect changes in our operational procedures, legal requirements, or customer service practices.

The most current version will always be available on this website and becomes effective immediately upon publication.