Frequently Asked Questions (FAQs)

Effective Date: July 13, 2026

Welcome to the Solenneapparel Frequently Asked Questions page. Here you’ll find answers to the questions we receive most often regarding orders, shipping, returns, payments, and customer support.

Summary

• We currently ship only within the United States.
• Orders are processed Monday through Friday.
• Order cutoff time is 5:00 PM Eastern Time (ET).
• Preparation takes 1–2 business days.
• Delivery usually takes 2–6 business days.
• Standard shipping costs $6.99 per order.
• We accept PayPal and major credit cards.
• Returns are accepted within 60 days of delivery.
• Approved refunds are processed within 7 business days after inspection.
• Free return shipping is provided for approved returns.

General Questions

What products do you sell?

We currently offer:

• Hats
• Slides
• Thermos
• Tank Tops

Our product catalog may be updated periodically as new items become available.

Where do you ship?

We currently ship only to addresses within the United States.

We do not offer international shipping.

Do you have a physical retail store?

At this time, purchases are available exclusively through our website.

Ordering

How do I place an order?

Simply:

• Browse our products.
• Add items to your shopping cart.
• Proceed to checkout.
• Enter your shipping and billing information.
• Complete payment.
• Receive your order confirmation by email.

When is the daily order cutoff?

Our daily order acceptance cutoff is:

5:00 PM Eastern Time (ET)

Orders placed after this time begin processing on the next business day.

Can I cancel or change my order?

Yes, if your order has not yet entered processing.

Please contact our Customer Support Team as soon as possible.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Shipping

How long does processing take?

Orders are prepared within:

1–2 business days (Monday–Friday).

How long does shipping take?

Estimated delivery time is:

2–6 business days (Monday–Friday)

Delivery time depends on your shipping location and carrier operations.

Some orders may arrive sooner than expected.

How much does shipping cost?

Standard shipping is:

$6.99 per order

No tax is charged on shipping.

There are no hidden shipping fees.

Which shipping carriers do you use?

We ship using one of the following carriers:

• USPS
• UPS
• FedEx

The carrier is selected based on operational requirements and destination.

Will I receive tracking information?

Yes.

When available, you will receive a shipping confirmation email containing your tracking number after your order has been shipped.

Returns & Refunds

What is your return period?

We accept eligible returns within:

60 calendar days from the delivery date.

How do I request a return?

Email our Customer Support Team with:

• Your order number
• Your name
• The email address used for your purchase
• The reason for the return
• Photos if the item is damaged or incorrect

If approved, we will email you a prepaid return shipping label.

Is return shipping free?

Yes.

Approved returns include a free prepaid return shipping label.

Customers simply download, print, and attach the label before returning the package.

How long does it take to receive my refund?

Approved refunds are processed within:

7 business days

after the returned item has been received, inspected, and approved.

Your bank or payment provider may require additional time to post the refund.

Do you charge restocking or storage fees?

No.

We do not charge:

• Restocking fees
• Storage fees
• Return handling fees for approved returns

Payments

Which payment methods do you accept?

We currently accept:

• PayPal
• Visa
• Mastercard
• American Express
• Discover

All payments are processed securely.

What currency do you accept?

All prices are displayed in:

United States Dollar (USD)

Is my payment information secure?

Yes.

Payments are processed using secure payment technology designed to protect your information.

We do not store complete credit card information on our servers.

Products

Are product colors exactly the same as shown online?

We make every effort to display products accurately.

However, colors may vary slightly due to differences in monitor and mobile device display settings.

What happens if an item is out of stock?

If an item becomes unavailable after you place an order, we will notify you promptly and provide an appropriate solution, which may include a refund if your order cannot be fulfilled.

Customer Support

How can I contact Customer Support?

You can contact us using the information below.

Email: support@solenneapparel.shop

Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM Eastern Time (ET)

How quickly will I receive a response?

We strive to respond to customer inquiries as promptly as possible during our regular business hours.

Response times may vary depending on inquiry volume.

Privacy & Security

How is my personal information protected?

We collect only the information necessary to process orders, provide customer support, and improve our services.

We use reasonable administrative, technical, and organizational safeguards to protect your personal information.

For more information, please review our Privacy Policy.

Do you use cookies?

Yes.

Our website uses cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Maintain secure sessions
• Analyze website performance
• Enhance your shopping experience

You may manage cookie preferences through your web browser settings.

Additional Questions

If your question is not answered on this page, please contact us.

We are happy to assist you with any questions regarding our products, orders, shipping, returns, or policies.